Product Support Analyst

Austin, Texas, United States · Customer Support



Our specialty is creating easy-to-use HR technology to be used and valued by all employees. We have been doing this for over 20 years. This relentless pursuit has led us to work with some of the most innovative and recognized brands, while at the same time creating Vibe HCM - a highly acclaimed HRIS, Talent and Employee Collaboration suite that drives transformative change.

Our Team is comprised of energetic, bright, self-motivated folks that work hard and play hard. We provide a range of formal compensation and informal rewards, socialization and volunteerism opportunities. We’d love to have you as part of our Team in our Elkhart office!

Summary. The Product Support Analyst is a member of the Client Services team and supports new and existing customers using Vibe HCM Products, such as On-boarding, Applicant/Recruitment, Performance Management, Employee Self Service/ Manager Self Service (ESS/MSS), Content Management and Workflow. The Product Support Analyst reviews issues and support requests from the client and corrects customer data, provides customer recommendations and supports Vibe HCM. The Product Support Analyst will work with the Client Services team to ensure customers concerns are addressed.

Location. This role will be based in Elkhart, IN, US

Essential Duties and Responsibilities


Competencies for Success

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